DOKOTELLA'S PRIVACY POLICY
We respect your privacy
Our Privacy Policy governs the way we treat your personal information. At Dokotella, we comply with the Protection of Personal Information Act 4 of 2013 (POPIA) when processing your personal information. This means that keeping your information confidential and safe, is our priority.
The purpose of this privacy policy is to inform you, our client, about the types and uses of personal information (PI) that we collect, the ways in which we collect it and the sharing, protection and storageof said information.
What is personal information?
The term 'personal information', as used in this notice, applies to information that may be used to identify an individual or a juristic person for example, a registered company.
POPIA defines personal information as information which relates to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. The person to whom personal information relates is referred to as the data subject.
Examples of personal information include contact information, financial information, informationrelating to race, gender, sexual orientation, age, physical or mental health, well-being, disability, religion,conscience, belief, culture, language and birth.
What types of personal information does Dokotella collect?
Personal information collected by Dokotella app can include a user's name, contact information, birthdate, identity number, gender, employment details, marital, family, policy, location information, online identifier, bank account, medical or health information. The information collected is used to serve you better with appropriate suggestion for your personal healthcare.
When personal information is collected, we will indicate the purpose for the collection and whether the information required is compulsory or voluntary.
How does Dokotella collect my personal information?
We collect information directly from you.
How does Dokotella use my personal information?
If we are legally permitted to do so, Dokotella may use your personal or other information to tell you about products, services and special offers from the company or other subsidiaries of Dokotella. You canopt out from receiving such information.
If permission is given, Dokotella may use your personal or other information to tell you about products,services and special offers from the company or other subsidiaries of Dokotella.
When you participate in health or wellness management programs, your health information may be used to assist you in your health coaching.
Dokotella may use this data anonymously for internal statistical, marketing or operational purposes,including generating sales reports and measuring and understanding demographics, user interests,purchasing and other trends among our users.
This data will be kept for the period necessary to fulfill the purposes for which your Personal Information has been collected.
Is my personal information secure?
Dokotella will take all reasonable technical and organizational precautions to prevent the loss, misuse oralteration of your personal information. We will store all personal information in secured environments,for example on secured servers in a protected data center.
When will we process your special personal information?
We may process your special personal information in the following circumstances:
If we do sanctions screening (against any sanctions list, we may in our sole discretion determine) and we may find reports of alleged criminal conduct or proceedings in this regard.
How can I review and correct my personal information?
You can review you information on the app and edit it. If you are not able to review and correct. You can request Dokotella to review your personal information contained in Dokotella's records at any time to correct or update the information. If the purpose for which your personal information was requested initially does not exist anymore, for example you no longer have a contract with it, you may request information held by the company to be removed. However, Dokotella can decline your request to delete the information from its records if other legislation requires the continued retention thereof or if it has been de-identified.
How often is this notice updated?
Dokotella may update this notice periodically to align with data protection and security relatedregulations and requirements.
Are Dokotella employees trained on data privacy and cyber security?
Employee training on cyber security and data privacy forms part of ongoing compliance training. Cybersecurity training is currently further required as a basic compliance training that all employees must complete. As part of the POPIA management programme, there is a specific focus on training, awareness as well as communication that will cover data privacy, data security and more detailed cyber security training as mandatory compliance training to all staff. The POPIA management programme is actively managed at Dokotella with participation of all business entities and subsidiaries.
How does Dokotella manage cyber security and data privacy?
To deal with cyber security and data privacy, two separate centralized functions exist within Dokotella. The information technology (IT) security environment includes managing cyber security as a capability and the data management environment deals with the aspects of data privacy and extended data security and privacy which is enabled through IT security. These two functions report into the group CTO and work closely together to ensure coordinated efforts to best deliver on the relevant requirements.
Cookie policy
What are cookies?
A cookie is a small text file stored on your device (computer, tablet or smartphone) by the website youare visiting. These files collect and store information about your browsing preferences and website usage. We use this information to improve your website experience by making visits to Dokotella.
For more on cookies visit: https://www.cookielawinfo.com/internet-cookie
What type of cookies do we use on our website?
We Categorize our cookies as:
Strictly necessary: These cookies are essential for operating our website by enabling core functionalities.
Analytical/performance: These cookies are used to track site performance, website visitors and user behavior to measure our marketing and business initiatives.
Functional: These cookies help us remember your user preferences such as your geo-location and language.
Targeting/advertising: These cookies are used to share information with our third-party advertising platforms to serve you adverts and content that you may be interested in and help us understand how you've reached our website.
We classify our cookies by their expiration date and lifespan under the following:
Session cookies: These cookies are deleted when you leave our website or close your browser window and are not stored on your device.
Persistent cookies: These cookies remain on your device for a certain period until they expire, or youchoose to delete them.
How to manage your cookies:
In accordance with our privacy policy, we will always request your consent to enable certain cookies and disclose when we use cookies on our website.
Disabling or blocking cookies: You can limit the collection of your information by disabling cookies on your browser. Your browser settings can also be set to request permission from a site each time it attempts to store a cookie. However, our website(s) rely on cookies to enable certain functionality. If you choose to clear or disable the cookies we use, some of the services available on our website, pre and post-log-in, may not work properly.
To find out how to manage cookies in your browser, view the settings pages for the following browsers: